Creating positive experiences through enhanced communications
This solution was developed to increase productivity and reduce costs associated with communications management, operations and maintenance.
Learn how you can improve customer service!
Easy to setup
Simple to setup - Supports several phone models and multiple operators and it’s easily integrated to existent centrals
Manage
Easily manage all your phone communications – through a intuitive and nice platform
Customized Reporting
View and export all the dataStay on top of your calls
Easy Management
With Orbox, you can see all the actions in real time and provide assistance, and even keep an eye on statistics.
Control panel
CDR Statistics
Extensions Summary
More info
The perfect fit for your business
Communicate without limits
Boost your efficiency
Orbox allows you to manage all your communications from one single platform, from different locations, using your VOIP phones, without any extra efforts needed.
Hardware based or Virtual
Easy to setup
Compatible with most operators
Redundancy system
Schedule Free Demonstration
Improve your customer service
Advanced Features
You'll never miss a call again, or leave your customers waiting. Add an auto attendant with a friendly message to automatically forward calls, according to the customer's needs.
Follow Me
IVR Menus
Music on Hold/Phrases
DemoCheck the results
Call Center KPI's
Know the average time taken to answer a call, the number of calls answered or missed, by extension and by time period. Real-time data helps you easily identify anything that needs to be corrected or optimized keeping costs down and users delighted.
Answer Success Rate (ASR)
Time to Answer (TTA)
Average Length of Call (ALOC)
Demo"The results in the productivity of the team were immediate, having registered an increase of 40%."
Carlos Gonçalves | Avila Business Center
Integration with External Systems
Your days are about to get better
Orbox allows you to collect data from external systems, that you use on a daily basis.
Orbox in a glance
Call Routing
Route each incoming phone call to the right person/agent at the most appropriate time.
Call Recordings
Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel.
Intuitive Platform
Allows you to create unlimited call routes, which you can easily manage in the back-office.
IVR/Auto Attendant
Customized messages for automatic attendance- setup by extension number, by time or caller.
Call forwarding
Redirect incoming calls to predefined numbers and forward busy calls to your queue with the caller's information saved for reference.
Calls between offices at zero cost
Through data connection, it is possible to call to another offices at zero cost.
Full Reporting
Complete and customizable reporting - by user/extension/call status
Conference calls
Conference calling is a powerful feature that can save you time and money when trying to connect 3 or more people.
Voicemail & Fax to Email
Receive all faxes and voicemail messages in your email.
Hunt Groups
Distribute calls in an efficient manner. By creating a hunt group in a PBX, you minimize the chance a caller will get a busy signal when the call is received.
Call Center Module
Listen in and monitor all the calls, by agent or client.
Follow me
Select alternative destinations to dial when someone calls you, in case you are out of the office.
Schedule a Demo now!
We can help you understand how you can increase your team's productivity and your customer´s satisfaction with Orbox.
Leave us your contact so we can make a demonstration fully adapted to your needs.
Useful Resources
4 Contact Center Performance Indicators that should be analyzed
Some indicators objectively reflect the quality and efficiency of service and the overall performance of communications.
Simplified Internal Workflows
Using a smart and flexible IP-PBX offers multiple advantages that can transform your business communication. Come meet the 5 main benefits of using a communications central as Orbox.
Increase the efficiency of call management with the Orbox Operator Panel
The Orbox Operator Panel is an area specially developed to allow the supervision of calls, with features that aim to improve the efficiency regarding to communications management.