Creating positive experiences through enhanced communications
This solution was developed to increase productivity and reduce costs associated with communications management, operations and maintenance.
Learn how you can improve customer service!
Easy to setupSimple to setup - Supports several phone models and multiple operators and it’s easily integrated to existent centrals
ManageEasily manage all your phone communications – through a intuitive and nice platform
Customized ReportingView and export all the data
Stay on top of your calls
The perfect fit for your business
Communicate without limits
Boost your efficiency
Orbox allows you to manage all your communications from one single platform, from different locations, using your VOIP phones, without any extra efforts needed.
Hardware based or Virtual
Easy to setup
Compatible with most operators
Redundancy systemSchedule Free Demonstration
Improve your customer service
You'll never miss a call again, or leave your customers waiting. Add an auto attendant with a friendly message to automatically forward calls, according to the customer's needs.
Music on Hold/PhrasesDemo
Check the results
Call Center KPI's
Know the average time taken to answer a call, the number of calls answered or missed, by extension and by time period. Real-time data helps you easily identify anything that needs to be corrected or optimized keeping costs down and users delighted.
Answer Success Rate (ASR)
Time to Answer (TTA)
Average Length of Call (ALOC)Demo
Integration with External Systems
Your days are about to get better
Orbox allows you to collect data from external systems, that you use on a daily basis.
Orbox in a glance
Route each incoming phone call to the right person/agent at the most appropriate time.
Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel.
Allows you to create unlimited call routes, which you can easily manage in the back-office.
Customized messages for automatic attendance- setup by extension number, by time or caller.
Redirect incoming calls to predefined numbers and forward busy calls to your queue with the caller's information saved for reference.
Calls between offices at zero cost
Through data connection, it is possible to call to another offices at zero cost.
Complete and customizable reporting - by user/extension/call status
Conference calling is a powerful feature that can save you time and money when trying to connect 3 or more people.
Voicemail & Fax to Email
Receive all faxes and voicemail messages in your email.
Distribute calls in an efficient manner. By creating a hunt group in a PBX, you minimize the chance a caller will get a busy signal when the call is received.
Call Center Module
Listen in and monitor all the calls, by agent or client.
Select alternative destinations to dial when someone calls you, in case you are out of the office.
Schedule a Demo now!
We can help you understand how you can increase your team's productivity and your customer´s satisfaction with Orbox.
Leave us your contact so we can make a demonstration fully adapted to your needs.
4 Contact Center Performance Indicators that should be analyzed
Some indicators objectively reflect the quality and efficiency of service and the overall performance of communications.
Simplified Internal Workflows
Using a smart and flexible IP-PBX offers multiple advantages that can transform your business communication. Come meet the 5 main benefits of using a communications central as Orbox.
Increase the efficiency of call management with the Orbox Operator Panel
The Orbox Operator Panel is an area specially developed to allow the supervision of calls, with features that aim to improve the efficiency regarding to communications management.