FAQs
Simpler technology, clearer answers.
Here you’ll find the questions we are most often asked about Orbcom’s services in infrastructure, cloud, cybersecurity, communications and development. If you don’t find the answer you’re looking for, talk to us — we appreciate good questions.
Orbcom operates across several areas: IT infrastructure, networks and communications, cloud and data centres, cybersecurity, business continuity, managed services and custom solution development — including proprietary platforms such as JAT Fleet, JAT Center, Rolling Legal & Rolling IP.
No. We work with public and private organisations of different sizes, including municipalities, healthcare entities, industry, retail, services and SMEs. Each solution is always tailored to the client’s reality, technological maturity and budget.
Yes. Integration with existing systems is part of our day-to-day work. We use APIs, native connectors and custom integrations to connect new solutions with ERPs, CRMs, directories, security systems, fleet management tools and other platforms.
Both. We can support specific projects (such as networks upgrades or firewall implementations) or operate under managed services models, where we take responsibility for the operation, monitoring and continuous evolution of the IT environment.
Yes. Our consulting teams support architecture design, technology roadmaps, investment planning, alignment with standards and regulations (such as NIS2), and the identification of short-, medium- and long-term priorities.
Orbcom Products & Platforms
Orbcom develops and operates several platforms, including JAT Fleet (fleet management), JAT Center (IP communications and contact centre), Rolling Legal (legal management) and Rolling IP (intellectual property management), among other specialised solutions.
Most of our solutions are delivered through a cloud model, offering high availability and continuous updates. In specific cases, we can assess hybrid models or integrations with existing on-premises infrastructures.
Yes. Our platforms are designed to be configurable. We tailor workflows, dashboards, integrations and business rules to match each organisation’s reality.
Yes. We integrate with ERPs, CRMs, Active Directory, billing systems, GPS, fuel cards, cybersecurity tools and other critical business applications.
You can request a demo through our website or by contacting our sales team directly. We schedule remote or on-site sessions focused on the use cases most relevant to your organisation.
Projects & Consulting
We always start with a diagnostic phase, focusing on understanding the context, business objectives and the current state of the infrastructure. We then design the solution, validate it with you, plan the implementation and support the stabilisation and adoption phases.
Yes. For larger or more complex projects, we typically perform a technical or functional assessment, which forms the basis for the proposal and the implementation roadmap.
Whenever possible, yes. We see internal IT teams as partners — we share knowledge, define clear responsibilities and help organisations become more autonomous in their day-to-day operations.
It depends on the level of complexity and the number of systems involved. Some infrastructure projects can be completed within a few weeks, while broader initiatives, such as network modernisation or cybersecurity programmes, may be phased over several months.
Yes. Together with our partners, we support requirement analysis, the design of technical and organisational measures, and the implementation of solutions that contribute to compliance with standards and directives such as NIS2.
IT Support & Operations
We provide remote and on-site support, helpdesk services, managed services, incident response, maintenance contracts and proactive monitoring, with different SLA levels.
Response times are defined contractually, according to service criticality. For high-priority incidents, our goal is to respond in minutes, not hours.
Yes. For critical services, we can provide 24/7 support, with on-call teams and SLA-defined response times tailored to your operational needs.
Support requests can be submitted via portal, email or phone, depending on the contract. Each ticket is logged with a defined priority, full action history and tracked through to resolution.
After implementation, we can continue with a support or managed services contract, ensuring updates, monitoring and ongoing support — so the solution evolves rather than becoming “static”.
Let’s optimise your technology. Together!
