{"id":1697,"date":"2025-10-13T17:39:08","date_gmt":"2025-10-13T17:39:08","guid":{"rendered":"https:\/\/xqh.cdv.mybluehost.me\/website_a64d4f3a\/?page_id=1697"},"modified":"2026-01-28T12:49:32","modified_gmt":"2026-01-28T12:49:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/orbcom.pt\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Simpler technology, clearer answers.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Here you\u2019ll find the questions we are most often asked about Orbcom\u2019s services in infrastructure, cloud, cybersecurity, communications and development. If you don\u2019t find the answer you\u2019re looking for, talk to us \u2014 we appreciate good questions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n What services does Orbcom offer?<\/span>\n\n \n
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Orbcom operates across several areas: IT infrastructure, networks and communications, cloud and data centres, cybersecurity, business continuity, managed services and custom solution development \u2014 including proprietary platforms such as JAT Fleet<\/em>, JAT Center, Rolling Legal & Rolling IP.<\/p>

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\n \n \n Do you only work with large organisations?<\/span>\n\n \n
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No. We work with public and private organisations of different sizes, including municipalities, healthcare entities, industry, retail, services and SMEs. Each solution is always tailored to the client\u2019s reality, technological maturity and budget.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can your solutions be integrated with our existing systems?<\/span>\n\n \n
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Yes. Integration with existing systems is part of our day-to-day work. We use APIs, native connectors and custom integrations to connect new solutions with ERPs, CRMs, directories, security systems, fleet management tools and other platforms.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Does Orbcom only deliver projects or also ongoing services?<\/span>\n\n \n
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Both. We can support specific projects (such as networks upgrades or firewall implementations) or operate under managed services models, where we take responsibility for the operation, monitoring and continuous evolution of the IT environment.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you help define IT strategy and roadmaps?<\/span>\n\n \n
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Yes. Our consulting teams support architecture design, technology roadmaps, investment planning, alignment with standards and regulations (such as NIS2), and the identification of short-, medium- and long-term priorities.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Orbcom Products & Platforms<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n Which proprietary products does ORBCOM develop?<\/span>\n\n \n
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Orbcom develops and operates several platforms, including JAT Fleet<\/em> (fleet management), JAT Center (IP communications and contact centre), Rolling Legal (legal management) and Rolling IP (intellectual property management), among other specialised solutions.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Are your platforms cloud-based or on-premises?<\/span>\n\n \n
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Most of our solutions are delivered through a cloud model, offering high availability and continuous updates. In specific cases, we can assess hybrid models or integrations with existing on-premises infrastructures.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can the solutions be adapted to our business?<\/span>\n\n \n
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Yes. Our platforms are designed to be configurable. We tailor workflows, dashboards, integrations and business rules to match each organisation\u2019s reality.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you integrate with the systems we already use?<\/span>\n\n \n
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Yes. We integrate with ERPs, CRMs, Active Directory, billing systems, GPS, fuel cards, cybersecurity tools and other critical business applications.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How can I see a demonstration?<\/span>\n\n \n
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You can request a demo through our website or by contacting our sales team directly. We schedule remote or on-site sessions focused on the use cases most relevant to your organisation.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Projects & Consulting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n What is the typical project process at Orbcom?<\/span>\n\n \n
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We always start with a diagnostic phase, focusing on understanding the context, business objectives and the current state of the infrastructure. We then design the solution, validate it with you, plan the implementation and support the stabilisation and adoption phases.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Yes. For larger or more complex projects, we typically perform a technical or functional assessment, which forms the basis for the proposal and the implementation roadmap.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you work alongside our internal IT team?<\/span>\n\n \n
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Whenever possible, yes. We see internal IT teams as partners \u2014 we share knowledge, define clear responsibilities and help organisations become more autonomous in their day-to-day operations.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How long does a project usually take?<\/span>\n\n \n
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It depends on the level of complexity and the number of systems involved. Some infrastructure projects can be completed within a few weeks, while broader initiatives, such as network modernisation or cybersecurity programmes, may be phased over several months.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you support compliance with standards and regulations such as NIS2?<\/span>\n\n \n
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Yes. Together with our partners, we support requirement analysis, the design of technical and organisational measures, and the implementation of solutions that contribute to compliance with standards and directives such as NIS2.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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IT Support & Operations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n What types of technical support do you provide?<\/span>\n\n \n
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We provide remote and on-site support, helpdesk services, managed services, incident response, maintenance contracts and proactive monitoring, with different SLA levels.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Response times are defined contractually, according to service criticality. For high-priority incidents, our goal is to respond in minutes, not hours.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you offer 24\/7 support?<\/span>\n\n \n
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Yes. For critical services, we can provide 24\/7 support, with on-call teams and SLA-defined response times tailored to your operational needs.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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Support requests can be submitted via portal, email or phone, depending on the contract. Each ticket is logged with a defined priority, full action history and tracked through to resolution.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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After implementation, we can continue with a support or managed services contract, ensuring updates, monitoring and ongoing support \u2014 so the solution evolves rather than becoming \u201cstatic\u201d.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Let\u2019s optimise your technology. Together!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Leading brands<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQs Tecnologia mais simples, respostas mais claras. Reunimos aqui as perguntas que mais recebemos sobre os servi\u00e7os da ORBCOM em infraestruturas, cloud, ciberseguran\u00e7a, comunica\u00e7\u00f5es e desenvolvimento. Se n\u00e3o encontrar a resposta que procura, fale connosco \u2013 gostamos de boas perguntas. Que servi\u00e7os a ORBCOM oferece? A ORBCOM atua em v\u00e1rias \u00e1reas: infraestruturas de IT, redes […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1697","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Orbcom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/orbcom.pt\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Orbcom\" \/>\n<meta property=\"og:description\" content=\"FAQs Tecnologia mais simples, respostas mais claras. Reunimos aqui as perguntas que mais recebemos sobre os servi\u00e7os da ORBCOM em infraestruturas, cloud, ciberseguran\u00e7a, comunica\u00e7\u00f5es e desenvolvimento. Se n\u00e3o encontrar a resposta que procura, fale connosco \u2013 gostamos de boas perguntas. Que servi\u00e7os a ORBCOM oferece? 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Reunimos aqui as perguntas que mais recebemos sobre os servi\u00e7os da ORBCOM em infraestruturas, cloud, ciberseguran\u00e7a, comunica\u00e7\u00f5es e desenvolvimento. Se n\u00e3o encontrar a resposta que procura, fale connosco \u2013 gostamos de boas perguntas. Que servi\u00e7os a ORBCOM oferece? 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